Southern Sun Finance Pty Ltd (ABN 34 607 689 118) and its related bodies corporate (collectively, Southern Sun Finance, we, us or our) recognises that your privacy is very important and we are committed to, and understand the importance of protecting the personal information we collect from you.
In handling your personal information, we are required to comply with the Privacy Act 1988 (Cth) (Privacy Act) and the 13 Australian Privacy Principles (APPs) under the Privacy Act.
We regularly review our practices and procedures regarding how we manage personal information. As a result, this policy may be updated from time to time. Where we update this policy, we will make the updated policy available, including on our website.
Personal information is information or an opinion about an identified, or reasonably identifiable individual. During the provision of our services, we may collect your personal information.
The kinds of personal information that we collect will vary depending on the type of dealings we have with you and how you interact with us.
For example, if you invest in a fund or other product of Southern Sun Finance, the kinds of personal information we may collect include:
Where you request information from us, we may collect your name and contact details or other information necessary to fulfil the information request.
Generally, we do not collect sensitive information about individuals. If we do need to collect sensitive information about you, we will only do so with your consent or where we are required to do so by law. Information about your health, racial or ethnic origin, political persuasions, criminal record and religious or philosophical beliefs are all examples of sensitive information.
Please refer to the Southern Sun Finance Credit Information Policy for details regarding the types of credit related personal information that Southern Sun Finance collects. A copy of the Southern Sun Finance Credit Information Policy can be obtained by contacting Southern Sun Finance.
There are a number of circumstances in which Southern Sun Finance will collect personal information from you. For example, Southern Sun Finance may collect personal information:
(a) where you request information from Southern Sun Finance regarding Southern Sun Finance or our funds or other financial products or services;
(b) where you apply to invest in funds or other financial products or services of Southern Sun Finance;
(c) as part of Southern Sun Finance providing our funds management or other financial products or services to you;
(d) as part of Southern Sun Finance administering any investment you make in our funds or other financial products or services; or
(e) where you request Southern Sun Finance to provide credit to you or a company or other entity you are associated with (further details regarding the collection of credit related personal information are set out in the Southern Sun Finance Credit Information Policy).
Generally, we collect personal information directly from you:
There may be occasions when Southern Sun Finance will collect your personal information from a third party. For example, Southern Sun Finance may collect your personal information from a publicly maintained record, a third-party broker, a person authorised by you (such as your accountant or financial advisor) or our agents or service providers.
If we do not collect personal information directly from you, we will endeavour to notify you about the collection in advance, or where that is not possible, as soon as reasonably practicable after the personal information has been collected.
Southern Sun Finance collects, holds, uses and discloses your personal information where it is reasonably necessary for the purposes of:
We may also collect, hold, use and disclose personal information to undertake identification and verification processes in accordance with the Anti-Money Laundering and Counter Terrorism Financing Act or any other relevant laws. For certain investors, we may also be required to collect and disclose certain personal information to the Australian Taxation Office in order to comply with the Foreign Account Tax Compliance Act (FATCA).
You are under no obligation to provide your personal information to us. However, without receiving certain information from you, we may not be able to provide our products or services to you and may not be able to process any application by you for investment in our funds or other financial products or services.
Generally, we will only disclose your personal information to third parties for a purpose related to the provision of our funds management or other services or any related purposes within your reasonable expectations. We may also disclose your personal information to third parties for other purposes with your consent or if the disclosure is required or authorised by law.
The types of organisations we may disclose your personal information to include:
We do not disclose your personal information to recipients located overseas (ie outside of Australian borders).
We may collect, use and disclose your personal information to inform you of products, services or offers of Southern Sun Finance, our related bodies corporate or other parties that we have a commercial arrangement with which we consider may be of interest to you. Where you are an investor in a fund or other financial product or service of Southern Sun Finance, this may include providing you with direct marketing information regarding the other funds, products or services of Southern Sun Finance or our related companies.
If you do not want to receive this information or do not want us to use or disclose your personal information for direct marketing purposes, you can opt out by letting us know that you wish to opt out of receiving this information and/or Southern Sun Finance using or disclosing your personal information for direct marketing purposes.
We take steps reasonable in the circumstances to ensure that the personal information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. We store your personal information in different ways, including paper and electronic form.
Personal information is held on secured servers or in storage located in controlled, access restricted environments. Our employees are obligated to maintain the confidentiality of any personal information held by us.
Personal information may also, in certain circumstances, be held on behalf of Southern Sun Finance in hard copy or electronic forms by Southern Sun Finance’s service providers (such as offsite document storage providers or electronic data storage providers). Southern Sun Finance enters into agreements with such service providers which impose confidentiality and privacy obligations on the service provider.
Southern Sun Finance will destroy or de-identify personal information in circumstances where it is no longer required, unless we are otherwise required or authorised by law to retain the information.
Southern Sun Finance takes reasonable steps to ensure the personal information we collect is kept up-to-date, accurate and complete.
If your personal information changes (such your name or address), you can contact us and let us know of the change. Please contact our Privacy Officer using the following details:
The Privacy Officer
Southern Sun Finance Pty Ltd
PO Box 104
Malvern VIC 3144
You have a right to request:
You can make a request by contacting our Privacy Officer using the contact details above. To protect your privacy and the privacy of others, we may need to verify your identity before granting access or making corrections to your personal information.
Our websites may contain links to other sites. We are not responsible for the privacy practices or content of other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each website that we may provide a link to on our website.
Please direct all privacy complaints to our Privacy Officer. A privacy complaint may relate to any concern or dispute you may have with our privacy practices. This could include matters such as:
You can also make a privacy complaint to us if you consider that we have breached the Privacy Act, the APPs or any relevant APP Code (such as the Privacy (Credit Reporting) Code).
At all times, privacy complaints will:
Our Privacy Officer will commence an investigation into your complaint promptly. You will be informed of the outcome of your complaint following the completion of the investigation. In the event you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.